1. Who we are and what this covers
Toki Labs is operated by [Company legal name], registered in [Country of registration], which is responsible for your information under this policy. It covers our website tokilabs.xyz, our console, our international private networking and our AI API.
2. Information we collect
- Account information: your name, company name, email address, phone number and billing details you give us.
- Payment information: processed by our payment providers. We receive confirmation of payment and limited card or account details, not full card numbers.
- Private networking data: connection records such as timestamps, IP addresses, bandwidth and traffic volume, which we need to run, bill and secure the service. We do not inspect the content you send over our network, except where the law requires us to.
- AI API data: the prompts, files and outputs that pass through our API, plus usage records such as model, tokens and number of images.
- Support communications: messages you send us and our replies.
- Website data: basic technical information such as browser type and pages visited. Our website stores your language choice in your browser.
3. How we use information
- To provide, maintain and bill our services;
- To keep our services secure, prevent abuse and enforce our Terms of Service, including content safety screening on the AI API;
- To respond to your questions and send service notices, such as maintenance or changes to our terms;
- To meet legal obligations, such as keeping logs the law requires;
- To improve our services using aggregated usage statistics.
We do not use your AI API prompts or outputs to train AI models, and we do not sell your personal information.
5. International transfers
Because our services connect regions, your information may be processed in [processing locations], including outside your country. We take reasonable steps to protect it wherever it is processed.
6. How long we keep information
- Account and billing information: while your account is active and for [period] afterwards, or longer where the law requires.
- Connection logs: [period], or as required by applicable law.
- AI API prompts and outputs: [period], unless a longer period is needed to investigate abuse.
7. Security
We use encryption in transit, access controls and monitoring to protect your information. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.
8. Your rights
Depending on where you are, you may have the right to access, correct, delete or export your information, and to object to or restrict some uses. To make a request, email team@support.tokilabs.xyz. We may need to confirm your identity first. You can also complain to your local data protection authority.
9. Children
Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.
11. Changes to this policy
We may update this policy. We will post the new version on this page and tell you about material changes by email or in the console before they take effect.
12. Contact
Questions about privacy: team@support.tokilabs.xyz